Q: Are there any discounts or sales available at the LookMobile?

A: At the LookMobile, we prioritize fair pricing year-round, so we don’t frequently hold sales. However, we do occasionally offer special deals during pop-up events, so be sure to check our Events section for updates. Additionally, we’ll extend a discount of up to 25% for meaningful actions like social media shares, all detailed on the website. Finally, we have the Triple 30 promotion: get 30% off your entire order when you purchase 3 pairs at once, made possible by fantastic discounts from our lab!

Q: What if I need an adjustment or repair on my glasses?

A: We schedule a 2-3 month follow-up visit after our initial visit, during which any necessary adjustments can be performed. If you need anything in the meantime, please check our website for the LookMobile’s daily location. While we don't have a permanent shop, we strive to accommodate requests for adjustments or repairs during our workplace appointments. As always, feel free to reach out by text or email with any questions or concerns.

Q: Do you offer a warranty on eyeglasses purchased from the LookMobile?

A: Yes, we provide a one-year warranty on all eyeglasses, included in the purchase price. Unlike other optical shops that likely charge for a warranty, at the LookMobile we stand behind our products, only partnering with manufacturers that guarantee the quality of their lenses and frames. 

This warranty covers your lenses for scratches, chips, pitting, and crazing. It also protects your frame against breakage during normal usage. Please note that the warranty does not cover loss, theft, or damage caused by accidents or improper use.

If you feel you need to use the warranty, please don’t hesitate to contact LookMobie customer service through voicemail, email, or text. Your satisfaction and peace of mind are our priority!

Q: do you have a brick and mortar location?

A: At the LookMobile we operate differently than traditional optical shops. We do not have a permanent retail location, which allows us to significantly reduce our overhead costs. This savings translates into lower prices for you the customer, making stylish, personalized, eyewear more accessible. 

Our mobile service also helps reduce the collective carbon footprint. By bringing the lookmobile directly to your place of work, we can see multiple customers each day without asking them to travel to a physical storefront, contributing to lower overall travel emissions. We further prioritize sustainability by using solar power and alternator generated electricity for all operations inside our one-of-a-kind mobile optical shop. 

The LookMobile is designed to offer a fun and unique shopping experience. We encourage our customers to embrace this innovative approach to eyewear shopping, combining convenience and technology in a way that benefits both you and the environment.  

Become part of the eyewear revolution- schedule a visit from the LookMobile today!

Q: why don't you take vision insurance, and how does that benefit me as a customer? 

A: At the LookMobile, we don't accept vision insurance because participation in these plans costs a significant portion of revenue, driving up retail prices for you. Insurance companies profit from multiple sources: they collect payments from you, your employer, and the eye care provider, while also owning lens labs and frame companies. This creates a system where the insurer takes the lion’s share of the money at each step of the process. 

Additionally, vision insurance has set a norm where many people believe they are limited to getting one pair of glasses every year or two. Consider this analogy: what if you were told you could own just one pair of shoes? It would seem absurd, right? You wouldn't want to wear hiking boots to a wedding, for example, or flip-flops to a business meeting. Just like shoes, your eyewear needs vary based on the situation or activity- you shouldn't be restricted to one pair. 

At the LookMobile, we prioritize your needs by removing the constraints of vision insurance, allowing us to focus entirely on you. We aim to provide high quality, personalized eyewear options at competitive prices- usually on par with what you'd pay even using insurance at a traditional eye care provider (link to price list). Plus,most insurance companies allow you to submit your purchase for reimbursement, and I'm here to help you with that process!

Ready for an enjoyable, personalized eyewear experience that gives you back your freedom of choice? Schedule a visit from the LookMobile now!